01 CUSTOMER SERVICE STAFF BIG BIKE HỒ CHÍ MINH BRANCH

► Responsibilities:

• Participate in the development of customer relationship management, call centers, process and procedures
• Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve.
• Work with management on customer services initiatives.
• Keep staffs from complying with company guidelines particularly related to process and quality of service
• Update or improve CS procedure and make recommendations.
• Prepare knowledge-based documents
• Provide scripts to read and answers customer during phone calls.
• Elevate risk issues to management supports monitoring.
• Investigate & solve customer service complain.
• Collect data and prepare report on customers satisfaction, customer complain & inquiries
• Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible
• Actively join customers events to build up and maintain good relationship with biker communities, groups.

► Requirements:

• Bachelor’s Degree.
• At least 2 years of customer in customer services.
• Excellent communication skills in both English and Vietnamese
• Have a passion for vehicles (motorcycles or automobile), no in-depth knowledge of the motorcycle industry is required.
• Willing to learn new things and and adapt well to a stressful environment.
• Proven customer support experience or experience as a Customer Service Representative
• Define problems, collect data, establish facts and draw the valid conclusion
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices

► Benefits:

• Working time: average 22 working days / month 
• Time: 08:00 AM – 17:00 PM
• Location:Revzone Yamaha Motor Saigon –UOA Building, No 06 Tân Trào Street, Ward Tân Phú, District 7, HCM city.
• Participate in online and offline training courses to develop yourself.

► Application:

 Candidates can apply directly or via email to one of the following address:    

• Via YMVN’s Website: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/(prefered)
• Via email: HCMNTRecruitment@yamaha-motor.com.vn
• Directly:

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

Application forms include: 

• [Compulsory] Application form (Download at: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/);
• Cover letter in English;
• Copy of ID card;
• Copy of Certifications;

►   Deadline:  22/03/2023.

►   Notice:

 – Time and location for test and interview will be announced via email or phone number

– Only qualified candidates will be contacted.

– Company will check original certifications before interviewing.