Danh mục tuyển dụng
02 SERVICE CONSULTANT STAFF – BIG BIKE DEPT.
Vị trí: SERVICE CONSULTANT STAFF – BIG BIKE DEPT.
Địa điểm làm việc: Yamaha Town Long Biên – 158 Nguyễn Văn Cừ, Long Biên, Hà Nội (Có thể luân chuyển định kỳ trong hệ thống Showroom của Công ty Yamaha tại Hà Nội)
Ngày hết hạn: 28/02/2023
► Responsibilities:
- Assist Service Manager/ Supervisor and Chief Technician to manage the workshop smoothly with high level of customers satisfaction;
- Coordinate with Chief technician and Technician team to diagnose the bikes’ problems accurately, and clearly describe them on the repair order;
- Prepare the Service quotation on CRM with costs and completion times at point of sale. Clearly communicate them to customer. Follow-up base on the guideline on CRM;
- Manage the jobs assignation to technicians based on skill level and current resource utilization;
- Monitor & Review work-in-progress to ensure quality and timeliness. Well communication to customers to ensure the prompt feedback during the tasks;
- Perform cashier functions, as needed;
- Open & close all customer paid, warranty, and internal repair orders;
- Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items;
- Manage the issue of VAT invoices to customers through system;
- Take care of service Hotline.
► Requirements:
- College Diploma or equivalent (Business, Communications, Technical, …);
- Superior communication and customer service skills;
- Exellent communication in both Vietnamese & English and customer service skills;
- Technical degree in related field or motorcycle mechanics training is a plus;
- A2 or ability to get A2;
- Competent in Microsoft Office.
► Benefits:
- Working time: average 22 working days / month
- Time: 08:00 AM – 05:00 PM
- Location: Yamaha Town Long Bien – 158 Nguyen Van Cu, Long Bien, Hanoi
► Application:
Candidates can apply directly or via email to one of the following address:
- Via YMVN’s Website: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/ (prefered)
- Via email: linhvt2@yamaha-motor.com.vn
- Directly: Hanoi Office of YMVN – 10th Floor, Vinafor Building, 127 Lo Duc, Hai Ba Trung, Hanoi (Submit CV at the front desk)
Application forms include:
- [Compulsory] Application form (Download at: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/);
– Cover letter in English;
– Copy of ID card;
– Copy of Certifications;
► Deadline: 15/01/2023
► Notice:
– Time and location for test and interview will be announced via email or phone number.
– Only qualified candidates will be contacted.
– Company will check original certifications before interviewing.
