CUSTOMER SERVICE SUPERVISOR – BIG BIKE
CUSTOMER SERVICE SUPERVISOR – BIG BIKE
TP. Hồ Chí Minh
03/05/2022

Responsibilities:

  • Participate in the development of customer relationship management, call centers, process and procedures
  • Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve
  • Work with management on customer services initiatives
  • Keep staffs from complying with company guidelines particularly related to process and quality of service
  • Update or improve CS procedure and make recommendations.
  • Prepare knowledge-based documents
  • Provide scripts to read and answers customer during phone calls
  • Oversee and assess customer service staff activities through regular performance-related feedback
  • Training staff in area of customers service
  • Elevate risk issues to management supports monitoring
  • Investigate & solve customer service complain  
  • Collect data and prepare report on customers satisfaction, customer complain & inquiries
  • Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible
  • Actively join customers events to build up and maintain good relationship with biker communities, groups…

Requirements:

  • Bachelor’s Degree
  • At least 3 years of customer in customer services & previous experience in a supervisory role preferred
  • Having working experience in automobile or motorcycle industry is a plus
  • Extensive knowledge of customers service principles and procedures
  • Ability to coach and mentor staffs
  • Ability to deal with problems involving several concrete variables
  • Define problems, collect data, establish facts and draw the valid conclusion
  • Outstanding communication skills both written and verbal
  • Excellent in phone etiquette
  • Proficient in Microsoft office or related software

►  Benefits:

  • Working time: average 22 working days / month 
  • Time: 08:00 AM – 17:00 PM
  • Location: Yamaha Motor Việt Nam Ho Chi Minh Branch – 2nd Floor UOA Tower, No. 06 Tân Trào Street, Tân Phú Ward, District 7, HCM City. 

►  Application:

Candidates can apply directly or via email to one of the following address:    

Application forms include: 

►   Notice:

  • Time and location for test and interview will be announced via email or phone number
  • Only qualified candidates will be contacted.
  • Company will check original certifications before interviewing.
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