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CUSTOMER SERVICE SUPERVISOR – BIG BIKE
CUSTOMER SERVICE SUPERVISOR – BIG BIKE
TP. Hồ Chí Minh
03/05/2022
► Responsibilities:
- Participate in the development of customer relationship management, call centers, process and procedures
- Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve
- Work with management on customer services initiatives
- Keep staffs from complying with company guidelines particularly related to process and quality of service
- Update or improve CS procedure and make recommendations.
- Prepare knowledge-based documents
- Provide scripts to read and answers customer during phone calls
- Oversee and assess customer service staff activities through regular performance-related feedback
- Training staff in area of customers service
- Elevate risk issues to management supports monitoring
- Investigate & solve customer service complain
- Collect data and prepare report on customers satisfaction, customer complain & inquiries
- Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible
- Actively join customers events to build up and maintain good relationship with biker communities, groups…
► Requirements:
- Bachelor’s Degree
- At least 3 years of customer in customer services & previous experience in a supervisory role preferred
- Having working experience in automobile or motorcycle industry is a plus
- Extensive knowledge of customers service principles and procedures
- Ability to coach and mentor staffs
- Ability to deal with problems involving several concrete variables
- Define problems, collect data, establish facts and draw the valid conclusion
- Outstanding communication skills both written and verbal
- Excellent in phone etiquette
- Proficient in Microsoft office or related software
► Benefits:
- Working time: average 22 working days / month
- Time: 08:00 AM – 17:00 PM
- Location: Yamaha Motor Việt Nam Ho Chi Minh Branch – 2nd Floor UOA Tower, No. 06 Tân Trào Street, Tân Phú Ward, District 7, HCM City.
► Application:
Candidates can apply directly or via email to one of the following address:
- Via YMVN’s Website: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/ (prefered)
- Via email: HCMNTRecruitment@yamaha-motor.com.vn
- Directly: Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.
Application forms include:
- [Compulsory] Application form (Download at: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/);
- Cover letter in English;
- Copy of ID card;
- Copy of Certifications;
► Notice:
- Time and location for test and interview will be announced via email or phone number
- Only qualified candidates will be contacted.
- Company will check original certifications before interviewing.
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