CUSTOMER SERVICE SUPERVISOR – BIG BIKE

► Responsibilities:

• Participate in the development of customer relationship management, call centers, process and procedures
• Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve
• Work with management on customer services initiatives
• Keep staffs from complying with company guidelines particularly related to process and quality of service
• Update or improve CS procedure and make recommendations.
• Prepare knowledge-based documents
• Provide scripts to read and answers customer during phone calls
• Oversee and assess customer service staff activities through regular performance-related feedback
• Training staff in area of customers service
• Elevate risk issues to management supports monitoring
• Investigate & solve customer service complain  
• Collect data and prepare report on customers satisfaction, customer complain & inquiries
• Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible
• Actively join customers events to build up and maintain good relationship with biker communities, groups…

► Requirements:

• Bachelor’s Degree
• At least 3 years of customer in customer services & previous experience in a supervisory role preferred
• Having working experience in automobile or motorcycle industry is a plus
• Extensive knowledge of customers service principles and procedures
• Ability to coach and mentor staffs
• Ability to deal with problems involving several concrete variables
• Define problems, collect data, establish facts and draw the valid conclusion
• Outstanding communication skills both written and verbal
• Excellent in phone etiquette
• Proficient in Microsoft office or related software

►  Benefits:

• Working time: average 22 working days / month 
• Time: 08:00 AM – 17:00 PM
• Location: Yamaha Motor Việt Nam Ho Chi Minh Branch – 2^nd Floor UOA Tower, No. 06 Tân Trào Street, Tân Phú Ward, District 7, HCM City. 

►  Application:

Candidates can apply directly or via email to one of the following address:    

• Via YMVN’s Website: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/ (prefered)
• Via email: HCMNTRecruitment@yamaha-motor.com.vn
• Directly: Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

Application forms include: 

• [Compulsory] Application form (Download at: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/);
• Cover letter in English;
• Copy of ID card;
• Copy of Certifications;

►   Notice:

• Time and location for test and interview will be announced via email or phone number
• Only qualified candidates will be contacted.
• Company will check original certifications before interviewing.