01 PART, CLOTHING & ACCESSORIES SALES CONSULTANT ( BIG BIKE )
01 PART, CLOTHING & ACCESSORIES SALES CONSULTANT ( BIG BIKE )
Hồ Chí Minh
31/07/2021

Responsibilities:

  • Customer Service
  • Provide excellence customer service to all of the dealership’s customers.
  • Greet customers immediately, in a courteous and friendly manner.
  • Develop and share knowledge of all PCA, parts history, and motorcycle service.
  • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
  • Handle telephone transactions quickly, and courteously.
  • Point out any additional products that may compliment the customer purchase.
  • Assist customers with determination of PCA requirements
  • Keep track of sold PCA.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
  • Make quotations, get customer approvals, place orders and follow up on orders.
  • Meet PCA revenue targets.
  • Be flexible and adjust to showroom traffic.
  • Sales Department Support
  • Interface with Sales Executives and ensure their customers PCA needs are met.
  • Consult customers on motorcycle customization and take their accessory orders.
  • Organize events and presentations to showcase new products.
  • Customize display motorcycles within approved budgets to showcase new products.

 

Service Department Support

·      Interface with Service Technicians and ensure their PCA needs are being met.

·      Recommend related PCA, which may be required for a job.

·      Notify service personnel when special parts or back-ordered parts are received.

·      Maintain cleanliness of PCA Display in Service Write-up area

Clean & Efficient PCA Environment

·     Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.

·     Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).

·     Ensure merchandise displays are stocked, clean, and appealing to customers.

·     Maintain updated customer mailing lists.

·     Become familiar and efficient with all phases of the computer system required for PCA management.

·     Work with suppliers to obtain latest information on motorcycle parts & accessories..

·     Report weekly on department performance.

·     Attend required instructor led and online based trainings.

    Other Duties

·     As assigned.

 

           Supervisory Responsibilities

·     Monitor ordered accessories

 

          Commitments

·     Treat all employees and customers fairly, courteously, and with dignity.

·     Be prompt and available for flexible scheduling.

·     Demonstrate a professional approach to customer service.

·     Accept direction, follow instructions, and work well with other people.

 

Requirements:

  • Must have ability to get along with a broad customer base.
  • Knowledge and experience with servicing of Yamaha motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
  • Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
  • Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
  • Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
  • University graduated

►  Benefits:

  • Working time: average 22 working days / month 
  • Time: 08:00 AM – 17:00 PM
  • Location:

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

 

 

►  Application:

 Candidates can apply directly or via email to one of the following address:    

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

Application forms include: 

–    Cover letter in English;

–   Copy of ID card;

–   Copy of Certifications;

 

   Deadline:  31/07/2021.

 

►   Notice:

 – Time and location for test and interview will be announced via email or phone number

– Only qualified candidates will be contacted.

– Company will check original certifications before interviewing.

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