01 PART, CLOTHING & ACCESSORIES SALES CONSULTANT ( BIG BIKE )

Hồ Chí Minh

30/09/2021

► Responsibilities:

Customer Service
Provide excellence customer service to all of the dealership’s customers.
Greet customers immediately, in a courteous and friendly manner.
Develop and share knowledge of all PCA, parts history, and motorcycle service.
Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
Handle telephone transactions quickly, and courteously.
Point out any additional products that may compliment the customer purchase.
Assist customers with determination of PCA requirements
Keep track of sold PCA.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
Make quotations, get customer approvals, place orders and follow up on orders.
Meet PCA revenue targets.
Be flexible and adjust to showroom traffic.
Sales Department Support
Interface with Sales Executives and ensure their customers PCA needs are met.
Consult customers on motorcycle customization and take their accessory orders.
Organize events and presentations to showcase new products.
Customize display motorcycles within approved budgets to showcase new products.

Service Department Support

· Interface with Service Technicians and ensure their PCA needs are being met.

· Recommend related PCA, which may be required for a job.

· Notify service personnel when special parts or back-ordered parts are received.

· Maintain cleanliness of PCA Display in Service Write-up area

Clean & Efficient PCA Environment

· Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.

· Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).

· Ensure merchandise displays are stocked, clean, and appealing to customers.

· Maintain updated customer mailing lists.

· Become familiar and efficient with all phases of the computer system required for PCA management.

· Work with suppliers to obtain latest information on motorcycle parts & accessories..

· Report weekly on department performance.

· Attend required instructor led and online based trainings.

Other Duties

· As assigned.

Supervisory Responsibilities

· Monitor ordered accessories

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Be prompt and available for flexible scheduling.

· Demonstrate a professional approach to customer service.

· Accept direction, follow instructions, and work well with other people.

► Requirements:

Must have ability to get along with a broad customer base.
Knowledge and experience with servicing of Yamaha motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.
University graduated

► Benefits: