01 SERVICE CONSULTANT STAFF
01 SERVICE CONSULTANT STAFF
TP. Hồ Chí Minh
21/03/2021

Responsibilities:

Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.

  • Service Department Operations
  • Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
  • Diagnose problems accurately, and clearly describe them on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
  • Assign jobs to technicians based on skill level and current resource utilization.
  • Review work-in-progress to ensure quality and timeliness.
  • Occasionally assist technicians when they are having difficulty performing service work.
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
  • Perform cashier functions, as needed.
  • Make estimates for internal and wreck repairs.
  • Open & close all customer paid, warranty, and internal repair orders.
  • Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
  • Become familiar and efficient with all phases of the computer system required for service and parts management
  • Recalls (before the bikes are delivered)
  • Petrol for new bikes
  • Follow-up on customers who are due for service
  • Follow-up base on the guideline on CRM
  • Organize service workshops/events
  • Follow-up with customers when their parts arrive
  • Daily PCA (Parts, Clothing & Accessories) meetings.
  • Manage the schedule (also on white board)
  • Issue invoices to customers
  • Handle warranty
  • Up sale PCA
  • Handle service Hotline

 

  • Customer Service
  • Provide superior customer service to both internal and external customers
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Promptly notify customers of any changes, delays, or additional work needed.
  • Sell additional services by pointing out service specials or additional work needed.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
  • Give special attention to repeat repairs to ensure the situation is corrected.
  • Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.

 

Commitments

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all interactions with customers and employees.
  • Be prompt and available for flexible scheduling.
  • Maintain up to date technical qualification by completing all training programs assigned by the Service Manager.

 

Requirements:

  • College diploma or equivalent (Business, Communications, Technical, …);
  • Superior communication and customer service skills;
  • Technical degree in related field or motorcycle mechanics training is a plus;
  • Ability to get along with a broad customer base;
  • Motorcycle license A2 or ability to get A2 license;
  • General knowledge of motorcycles and the ability to learn and passion for motorcycle
  • Competent in Microsoft Office
  • Native Vietnamese speaker
  • English conversation ability

 

 

►  Benefits:

  • Working time: average 22 working days / month 
  • Time: 08:00 AM – 17:00 PM
  • Location:

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

 

►  Application:

 Candidates can apply directly or via email to one of the following address:    

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

Application forms include: 

–    Cover letter in English;

–   Copy of ID card;

–   Copy of Certifications;

 

 

►   Notice:

 – Time and location for test and interview will be announced via email or phone number

– Only qualified candidates will be contacted.

– Company will check original certifications before interviewing.

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