• Participate in the development of customer relationship management, call centers, process and procedures
  • Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve.
  • Work with management on customer services initiatives.
  • Keep staffs from complying with company guidelines particularly related to process and quality of service
  • Update or improve CS procedure and make recommendations.
  • Prepare knowledge-based documents
  • Provide scripts to read and answers customer during phone calls.
  • Elevate risk issues to management supports monitoring.
  • Investigate & solve customer service complain.
  • Collect data and prepare report on customers satisfaction, customer complain & inquiries
  • Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible
  • Actively join customers events to build up and maintain good relationship with biker communities, groups.


  • Bachelor’s Degree.
  • At least 2 years of customer in customer services.
  • Excellent communication skills in both English and Vietnamese
  • Have a passion for vehicles (motorcycles or automobile), no in-depth knowledge of the motorcycle industry is required.
  • Willing to learn new things and and adapt well to a stressful environment.
  • Proven customer support experience or experience as a Customer Service Representative
  • Define problems, collect data, establish facts and draw the valid conclusion
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices


  • Working time: average 22 working days / month 
  • Time: 08:00 AM – 17:00 PM
  • Location:Revzone Yamaha Motor Saigon –UOA Building, No 06 Tân Trào Street, Ward Tân Phú, District 7, HCM city.
  • Participate in online and offline training courses to develop yourself.


 Candidates can apply directly or via email to one of the following address:    

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

Application forms include: 


   Deadline:  22/03/2023.


►   Notice:

 – Time and location for test and interview will be announced via email or phone number

– Only qualified candidates will be contacted.

– Company will check original certifications before interviewing.

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