Trang chủ » Tuyển Dụng » Cơ Hội Việc Làm » TP. Hồ Chí Minh - Nha Trang » 01 CUSTOMER SERVICE STAFF BIG BIKE HỒ CHÍ MINH BRANCH
01 CUSTOMER SERVICE STAFF BIG BIKE HỒ CHÍ MINH BRANCH
02/05/2023
► Responsibilities:
- Participate in the development of customer relationship management, call centers, process and procedures
- Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve.
- Work with management on customer services initiatives.
- Keep staffs from complying with company guidelines particularly related to process and quality of service
- Update or improve CS procedure and make recommendations.
- Prepare knowledge-based documents
- Provide scripts to read and answers customer during phone calls.
- Elevate risk issues to management supports monitoring.
- Investigate & solve customer service complain.
- Collect data and prepare report on customers satisfaction, customer complain & inquiries
- Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible
- Actively join customers events to build up and maintain good relationship with biker communities, groups.
► Requirements:
- Bachelor’s Degree.
- At least 2 years of customer in customer services.
- Excellent communication skills in both English and Vietnamese
- Have a passion for vehicles (motorcycles or automobile), no in-depth knowledge of the motorcycle industry is required.
- Willing to learn new things and and adapt well to a stressful environment.
- Proven customer support experience or experience as a Customer Service Representative
- Define problems, collect data, establish facts and draw the valid conclusion
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
► Benefits:
- Working time: average 22 working days / month
- Time: 08:00 AM – 17:00 PM
- Location:Revzone Yamaha Motor Saigon –UOA Building, No 06 Tân Trào Street, Ward Tân Phú, District 7, HCM city.
- Participate in online and offline training courses to develop yourself.
► Application:
Candidates can apply directly or via email to one of the following address:
- Via YMVN’s Website: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/(prefered)
- Via email: HCMNTRecruitment@yamaha-motor.com.vn
- Directly:
Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.
Application forms include:
- [Compulsory] Application form (Download at: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/);
- Cover letter in English;
- Copy of ID card;
- Copy of Certifications;
► Deadline: 22/03/2023.
► Notice:
– Time and location for test and interview will be announced via email or phone number
– Only qualified candidates will be contacted.
– Company will check original certifications before interviewing.
Các vị trí khác
01 NHÂN VIÊN BÁN HÀNG PHỤ TÙNG TẠI YAMAHA CÁCH MẠNG THÁNG 8 HCM
01 NHÂN VIÊN BÁN HÀNG PHỤ TÙNGYFS3 HỒ CHÍ MINHNgày hết hạn: 02/10/2023
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