01 CUSTOMER SERVICE STAFF BIG BIKE HỒ CHÍ MINH BRANCH

02/05/2023

► Responsibilities:

Participate in the development of customer relationship management, call centers, process and procedures
Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve.
Work with management on customer services initiatives.
Keep staffs from complying with company guidelines particularly related to process and quality of service
Update or improve CS procedure and make recommendations.
Prepare knowledge-based documents
Provide scripts to read and answers customer during phone calls.
Elevate risk issues to management supports monitoring.
Investigate & solve customer service complain.
Collect data and prepare report on customers satisfaction, customer complain & inquiries
Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible
Actively join customers events to build up and maintain good relationship with biker communities, groups.

► Requirements:

Bachelor’s Degree.
At least 2 years of customer in customer services.
Excellent communication skills in both English and Vietnamese
Have a passion for vehicles (motorcycles or automobile), no in-depth knowledge of the motorcycle industry is required.
Willing to learn new things and and adapt well to a stressful environment.
Proven customer support experience or experience as a Customer Service Representative
Define problems, collect data, establish facts and draw the valid conclusion
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices

► Benefits:

Working time: average 22 working days / month
Time: 08:00 AM – 17:00 PM
Location:Revzone Yamaha Motor Saigon –UOA Building, No 06 Tân Trào Street, Ward Tân Phú, District 7, HCM city.
Participate in online and offline training courses to develop yourself.

► Application:

Candidates can apply directly or via email to one of the following address:

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

Application forms include:

[Compulsory] Application form (Download at: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/);
Cover letter in English;
Copy of ID card;
Copy of Certifications;

► Deadline: 22/03/2023.

► Notice:

– Time and location for test and interview will be announced via email or phone number

– Only qualified candidates will be contacted.

– Company will check original certifications before interviewing.

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