Văn phòng Yamaha- Tầng 02 Toà nhà UOA, số 06 đường Tân Trào, Phường Tân Phú, Quận 7, TPHCM.


  • Participate in the development of customer relationship management, call centers, process and procedures
  • Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve
  • Work with management on customer services initiatives
  • Keep staffs from complying with company guidelines particularly related to process and quality of service
  • Update or improve CS procedure and make recommendations.
  • Prepare knowledge-based documents
  • Provide scripts to read and answers customer during phone calls
  • Oversee and assess customer service staff activities through regular performance-related feedback
  • Training staff in area of customers service
  • Elevate risk issues to management supports monitoring
  • Investigate & solve customer service complain  
  • Collect data and prepare report on customers satisfaction, customer complain & inquiries
  • Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible
  • Actively join customers events to build up and maintain good relationship with biker communities, groups…


  • Bachelor’s Degree, from 25 years old.
  • At least 3 years of customer in customer services & previous experience in a supervisory role preferred
  • Having working experience in automobile or motorcycle industry is a plus
  • Extensive knowledge of customers service principles and procedures
  • Ability to coach and mentor staffs
  • Ability to deal with problems involving several concrete variables
  • Define problems, collect data, establish facts and draw the valid conclusion
  • Outstanding communication skills both written and verbal
  • Excellent in phone etiquette
  • Proficient in Microsoft office or related software

►  Benefits:

  • Working time: average 22 working days / month 
  • Time: 08:00 AM – 17:00 PM
  • Location: Văn phòng Yamaha- Tầng 02 Toà nhà UOA, số 06 đường Tân Trào, Phường Tân Phú, Quận 7, TPHCM. 

►  Application:

 Candidates can apply directly or via email to one of the following address:    

  • Via YMVN’s Website: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/(prefered)
  • Via email: HCMNTRecruitment@yamaha-motor.com.vn
  • Directly: Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

Application forms include: 

–   [Compulsory] Application form (Download at: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/

–   Cover letter in English;

–   Copy of ID card;

–   Copy of Certifications;

►   Notice:

 – Time and location for test and interview will be announced via email or phone number

– Only qualified candidates will be contacted.

– Company will check original certifications before interviewing.

Các vị trí khác

Tận hưởng phong cách sống tiện ích với chiếc xe Yamaha của bạn.

Yamaha Close

My Yamaha Motor

Bảo hành miễn phí và tiện ích khác

Yamaha Star

Cài Đặt Ứng Dụng