auto !important

02 SERVICE CONSULTANT STAFF – BIG BIKE DEPT.

SERVICE CONSULTANT STAFF – BIG BIKE DEPT.
Yamaha Town Long Biên – 158 Nguyễn Văn Cừ, Long Biên, Hà Nội (Có thể luân chuyển định kỳ trong hệ thống Showroom của Công ty Yamaha tại Hà Nội)
28/02/2023

Responsibilities:

  • Assist Service Manager/ Supervisor and Chief Technician to manage the workshop smoothly with high level of customers satisfaction;
  • Coordinate with Chief technician and Technician team to diagnose the bikes’ problems accurately, and clearly describe them on the repair order;
  • Prepare the Service quotation on CRM with costs and completion times at point of sale. Clearly communicate them to customer. Follow-up base on the guideline on CRM;
  • Manage the jobs assignation to technicians based on skill level and current resource utilization;
  • Monitor & Review work-in-progress to ensure quality and timeliness. Well communication to customers to ensure the prompt feedback during the tasks;
  • Perform cashier functions, as needed;
  • Open & close all customer paid, warranty, and internal repair orders;
  • Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items;
  • Manage the issue of VAT invoices to customers through system;
  • Take care of service Hotline.

Requirements:

  • College Diploma or equivalent (Business, Communications, Technical, …);
  • Superior communication and customer service skills;
  • Exellent communication in both Vietnamese & English and customer service skills;
  • Technical degree in related field or motorcycle mechanics training is a plus;
  • A2 or ability to get A2;
  • Competent in Microsoft Office.

►  Benefits:

  • Working time: average 22 working days / month 
  • Time: 08:00 AM – 05:00 PM
  • Location: Yamaha Town Long Bien – 158 Nguyen Van Cu, Long Bien, Hanoi

►  Application:

 Candidates can apply directly or via email to one of the following address:    

Application forms include: 

–   Cover letter in English;

–   Copy of ID card;

–   Copy of Certifications;

   Deadline:  15/01/2023

►   Notice:

Time and location for test and interview will be announced via email or phone number.

Only qualified candidates will be contacted.

Company will check original certifications before interviewing.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Các vị trí khác

Tận hưởng phong cách sống tiện ích với chiếc xe Yamaha của bạn.

Yamaha Close

My Yamaha Motor

Bảo hành miễn phí và tiện ích khác

Yamaha Star

Cài Đặt Ứng Dụng