02 SERVICE CONSULTANT STAFF – BIG BIKE DEPT.

► Responsibilities:

• Assist Service Manager/ Supervisor and Chief Technician to manage the workshop smoothly with high level of customers satisfaction;
• Coordinate with Chief technician and Technician team to diagnose the bikes’ problems accurately, and clearly describe them on the repair order;
• Prepare the Service quotation on CRM with costs and completion times at point of sale. Clearly communicate them to customer. Follow-up base on the guideline on CRM;
• Manage the jobs assignation to technicians based on skill level and current resource utilization;
• Monitor & Review work-in-progress to ensure quality and timeliness. Well communication to customers to ensure the prompt feedback during the tasks;
• Perform cashier functions, as needed;
• Open & close all customer paid, warranty, and internal repair orders;
• Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items;
• Manage the issue of VAT invoices to customers through system;
• Take care of service Hotline.

► Requirements:

• College Diploma or equivalent (Business, Communications, Technical, …);
• Superior communication and customer service skills;
• Exellent communication in both Vietnamese & English and customer service skills;
• Technical degree in related field or motorcycle mechanics training is a plus;
• A2 or ability to get A2;
• Competent in Microsoft Office.

►  Benefits:

• Working time: average 22 working days / month 
• Time: 08:00 AM – 05:00 PM
• Location: Yamaha Town Long Bien – 158 Nguyen Van Cu, Long Bien, Hanoi

►  Application:

 Candidates can apply directly or via email to one of the following address:    

• Via YMVN’s Website: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/ (prefered)
• Via email: linhvt2@yamaha-motor.com.vn
• Directly: Hanoi Office of YMVN – 10^th Floor, Vinafor Building, 127 Lo Duc, Hai Ba Trung, Hanoi (Submit CV at the front desk)

Application forms include: 

• [Compulsory] Application form (Download at: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/);

–   Cover letter in English;

–   Copy of ID card;

–   Copy of Certifications;

►   Deadline:  15/01/2023

►   Notice:

– Time and location for test and interview will be announced via email or phone number.

– Only qualified candidates will be contacted.

– Company will check original certifications before interviewing.