► Responsibilities:

• Manage Yamaha Big Bike workshop
• Manage the internal service process, service product line up, service charge, price lists proposal.
• After sales promotion campaign development and monitoring.
• After Sales staff management
• Manage and control the internal incentive policy
• Manage warranty claims, outstanding recall
• Manage Pre Delivery Inspections
• Manage mobile workshop
• Manage after sales trainings
• Manage and update workshop equipment and tools
• Ensure the workshop is always clean and presentable to customers
• Manage the service performance report, KPI monitoring.
• Manage customer database/ CRM.
• Manage customer complains related to technical issues
• Maintain high level of customer satisfaction
• Cooperate with Marketing department for service product line up promoting.
• Expand the relationship with riders communities by participating in tours, events for riders.

► Requirements:

• Graduated from university. Bachelor degree in related field.
• Minimum 3 years big motorcycles technical experience.
• Minimum 1 years experienced in management role.
• Strong in planning, training and monitoring.
• Solid relationship with rider community is a plus.
• Fluent English.
• Ability to effectively communicate with Vietnamese staffs.
• A2 license.

►  Benefits:

• Working time: average 22 working days / month 
• Time: 08:00 AM – 17:00 PM
• Location:

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

       (The first time temporary working in  Hà Nội office about 3 months)

►  Application:

 Candidates can apply directly or via email to one of the following address:    

• Via YMVN’s Website: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/ (prefered)
• Via email: recruitment@yamaha-motor.com.vn
• Directly:

Recruitment Group – Human Resources Dept.

YAMAHA MOTOR VIETNAM CO.,LTD

Address 1: Lot 48-54, 59-68, Noi Bai IZ, Soc Son Dist., Hanoi

Address 2: Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

Application forms include: 

• [Compulsory] Application form (Download at: https://yamaha-motor.com.vn/tuyen-dung-yamaha/co-hoi-viec-lam/);

–    Cover letter in English;

–   Copy of ID card;

–   Copy of Certifications;

►   Deadline:  07/10/2020.

►   Notice:

 – Time and location for test and interview will be announced via email or phone number

– Only qualified candidates will be contacted.

– Company will check original certifications before interviewing.