01 SERVICE ASSISTANT MANAGER / Phó Phòng Dự Án Nhóm Marketing & Sales (Service-Technical)
01 SERVICE ASSISTANT MANAGER / Phó Phòng Dự Án Nhóm Marketing & Sales (Service-Technical)
TP. Hồ Chí Minh
16/04/2021

 

Responsibilities:

  • Manage Yamaha Big Bike workshop
  • Manage the internal service process, service product line up, service charge, price lists proposal.
  • After sales promotion campaign development and monitoring.
  • After Sales staff management
  • Manage and control the internal incentive policy
  • Manage warranty claims, outstanding recall
  • Manage Pre Delivery Inspections
  • Manage mobile workshop
  • Manage after sales trainings
  • Manage and update workshop equipment and tools
  • Ensure the workshop is always clean and presentable to customers
  • Manage the service performance report, KPI monitoring.
  • Manage customer database/ CRM.
  • Manage customer complains related to technical issues
  • Maintain high level of customer satisfaction
  • Cooperate with Marketing department for service product line up promoting.
  • Expand the relationship with riders communities by participating in tours, events for riders.

 

 

Requirements:

  • Graduated from university. Bachelor degree in related field.
  • Minimum 3 years big motorcycles technical experience.
  • Minimum 1 years experienced in management role.
  • Strong in planning, training and monitoring.
  • Solid relationship with rider community is a plus.
  • Fluent English.
  • Ability to effectively communicate with Vietnamese staffs.
  • A2 license.

 

 

►  Benefits:

  • Working time: average 22 working days / month 
  • Time: 08:00 AM – 17:00 PM
  • Location:

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

 

 

►  Application:

 Candidates can apply directly or via email to one of the following address:    

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

Application forms include: 

–    Cover letter in English;

–   Copy of ID card;

–   Copy of Certifications;

 

 

►   Notice:

 – Time and location for test and interview will be announced via email or phone number

– Only qualified candidates will be contacted.

– Company will check original certifications before interviewing.

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